From the Globe and Mail and New York Times bestselling author of The Power of Habit, an investigation of what makes conversations work, and how we can all learn to be supercommunicators at work and in our lives.We all know people who seem capable of connecting with almost anyone. They are the ones we turn to for advice, the ones who ask deep questions but who also seem to hear what we are trying to say. What do they know about conversation that makes them so special? And what